Cutcher-Gershenfeld, J., Kossek, E. E., Sandling, H. 1997. Managing multiple concurrent change initiatives: Integrating quality and work/family strategies. Organizational Dynamics, (Winter) 25(3): 21-36.
Abstract: A study attempts to identify the conflicts involved with the simultaneous implementation of continuous quality improvement and work/family initiatives. The study reveals that even though these initiatives are often implemented separately, they overlap in 2 areas: 1. language and tools, and 2. philosophy and values. The study also shows that quality efforts are generally more dominant than work/family efforts. Consequently, the language and tools of quality are more likely to be adopted in the work/family domain than the reverse. When both change initiatives are in early stages, managers are more likely to see commonalties between philosophies and values.